FAQ
Have questions regarding our products? We understand. Here are a handful of FAQs we have answered to help educate you about our business and products.
HOW IT WORKS
How do I order on your website?
It is very easy to make an order on our website. First you need to choose a bouquet of flowers or composition, which can be supplemented by a great gift. Add the selected items to your cart and proceed to checkout.
Then you need to fill in the information about the sender and the recipient and choose the appropriate payment method.N
Can I include a personalised message with my order?
Of course! After you have selected your favorite bouquet, you will be given the opportunity to write a few words on our specially designed Floraison Bouquets cards.
Can I order flowers for a date in the future?
Yes, you can order up to four weeks in advance. The reason we don't allow for ordering any further in advance is because we only work with florists that use the finest and freshest flowers. It allows us to ensure that every bouquet is as fine and fresh as you're expecting it to be.
Can I order same day?
We take advanced orders. All orders must be placed at least 2-3 days in advance. For any last-minute orders, please DM us on Instagram @Floraison.Bouquets to check for availability, as we might have limited flowers in stock.
Is it possible to order a bouquet is not on the side?
Yes, of course! Send us an email at floraisonbouquets.com to learn more.
PICK-UP & DELIVERY
We have two locations. Our main location in San Jose. If you would like to pick up in Fremont, Please feel free to message us via email : floraisonbouquets@gmail.com
Pick-up:
Curbside pickup is available at our San Jose and Fremont location by appointment only. An email will be sent with additional information and pickup time frame slots prior to your pickup date.
Delivery:
Upon delivery, our team leave the bouquet in a safe area and either knock or ring the doorbell. If there is no answer, we will contact the phone number provided to notify the sender and recipient that the delivery has been made. If no one is home, we will notify the sender and recipient with the option to place the bouquet in a safe, shaded area or reschedule for next day delivery with an additional delivery fee.
For deliveries to apartment buildings, please provide the code number and any special instructions in the cart’s notes field. If we are unable to reach the sender and recipient, the arrangement may result in a redelivery with an additional fee.
We will try our best to accommodate a specific delivery time request or change but no guarantees.
A text/email confirmation with a photo (home/unit number & close up arrangement) will be sent upon delivery.